Refund policy
Powerhouse Wellness (ABN 42 282 985) have developed this Refunds Policy to ensure that you are fully aware of your rights with respect to refunds.
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is significantly different to what you asked for.
In the event that you believe that you are entitled to a refund, you must provide us with:
Your full name and address;
The original order number; and
The reason for claiming the refund or exchange.
You will not be entitled to a refund where you have simply changed your mind, so please choose products carefully. We do not offer returns or exchanges.
We reserve the right to assess the condition with evidence of the item prior to offering a refund. You may be entitled to a refund equal to the cost of the item only.
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is significantly different to what you asked for.
In the event that you believe that you are entitled to a refund, you must provide us with:
Your full name and address;
The original order number; and
The reason for claiming the refund or exchange.
You will not be entitled to a refund where you have simply changed your mind, so please choose products carefully. We do not offer returns or exchanges.
We reserve the right to assess the condition with evidence of the item prior to offering a refund. You may be entitled to a refund equal to the cost of the item only.