FAQs

What currency are the prices?
All prices are in AUD.

I just placed an order, when will it ship?
We will contact you directly to confirm shipping day to your suburb. Generally, if you order today, your refrigerated courier will be confirmed tomorrow and delivered the following business day.

How long do the Protein Power Balls last?
10 days in the fridge or 3 months frozen.

Can I cancel my order?
Yes, You are able to cancel your order! You must cancel your order before it ships. Please email hello@powerhousewellness.com.au or Direct message @powerhouse_wellness on Instagram.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email hello@powerhousewellness.com.au. If the given address is wrong we can change the address to the correct one within 24 hours.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help. Please send us an email to hello@powerhousewellness.com.au or call 0414 445 153 and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.