FAQs

What currency are the prices?

All prices are in AUD.

How much is shipping?

Wherever you are in Australia, we charge a $6 flat shipping rate. This covers delivery by refrigerated courier for you babes in Victoria, and Express Post for interstate orders.

I just placed an order, when will it ship?

We love how excited you are girl! Deliveries in Victoria go out on Tuesdays and Fridays, delivering between 6am and 6pm. For interstate orders, allow one day after ordering for us to make and express post your goodies to you. Hot tips- put your protein balls in the fridge for a few hours to set before eating, and remember to provide your contact number at checkout so you can receive text message courier updates.

How long do the Protein Power Balls last?

14 days in the fridge, or 3 months frozen.

Can I cancel my order?

You sure can, we just need to know you’d like to cancel before your order ships. Drop us an email powerhousewellnessau@gmail.com or slide in our Instagram DM’s @powerhouse_wellness ASAP.

I have entered an incorrect address, what do I do now?

We hear you. Sneaky autofill mistakes or misspellings can happen! Just reply to your order confirmation email and let us know the correct address within 12 hours of purchase.

My order is taking longer than expected to arrive, how do I enquire about this?

If your order hasn't arrived in the time expected, please email us at powerhousewellnessau@gmail.com with your order number. We’ll get back to you and resolve things as quickly as possible.

I’d love to stock your products! Who do I speak to?

We LOVE hearing this! Please reach out to Rian at powerhousewellnessau@gmail.com so we can chat about your business, which of our products will suit you best and send over our wholesale information.

Do you offer refunds?

As with all food products, we don’t offer change of mind refunds. But, if the product arrives and it is not what you ordered or you believe it to be faulty please email us at powerhousewellnessau@gmail.comn with full details and we will get back to you as quickly as possible.

I have a question that wasn't answered, can you please help?

Absolutely babe! We’re here to help. Email us on powerhousewellnessau@gmail.com or call 0414 445 153 and we’ll be happy to assist you in any way we can. If your question is about an order you have already made, please attach your order number and full details to help us get back to you quickly.